We help. Anytime.

You can contact us at info@microsensys.de or by phone at +49 361 598 740 for general inquiries. Please use sales@microsensys.de for orders and support@microsensys.de for technical questions and issues.

Orders for devices, software, and services can be placed via email at sales@microsensys.de. Please specify your application, product inquiry, and technical requirements. If you wish to start a medium or long-term project with us, please use info@microsensys.de or call us directly (+49 361 598 740).

Some of our products have production-related minimum order quantities. Please contact us at info@microsensys.de for more information. Unit prices also decrease with increasing order volume.

We recommend purchasing one of our "Plug-and-Play" starter kits for a quick start. Most of our standard products can be borrowed free of charge for a specified period for testing purposes.

Please return our data loggers and readers to us at the end of their lifespan or hand them over to special waste collection, as many contain an integrated lithium battery. TAGs and labels without batteries can be disposed of according to your country's electronic waste laws.

All our legal documents are available via the website footer. Certificates and standards (ISO, DIN, etc.) can be found at the end of this FAQ.

New customers in Germany: Payment 14 days after receipt of invoice.
New customers outside Germany: Prepayment required before delivery.
We exclusively accept payments via bank transfer. Please refer to the invoice for our bank details. Our goods are shipped EXW (Erfurt, Germany) by default. You are welcome to choose your own transport service provider or commission us for shipping.

If microsensys handles the shipping of your order, you will receive a tracking number from us.

We offer software tools, SDKs, individual integration, and comprehensive support for TELID® sensors and industrial RFID components. There are also various options for visual customization, such as laser engraving or labeling.

Yes. We develop customized RFID and sensor solutions for your application – from small design changes to complete system concepts. Depending on the scope, it may be beneficial to start a project with us.

Certainly. Our engineers support integration via SDKs, APIs, hardware drivers, and custom programming for Windows, Android, iOS, and embedded systems.

Yes. We offer free demo software, SDKs, hardware drivers, and documentation in our Service/Download Portal at microsensys.de/downloads.

TELID® products can measure temperature, pressure, humidity, vibration, acceleration, and more.

Yes. Examples include:

• iID® board Q8/Q10
• iID® board U70
• iID® module UNI13
• iID® board M5570

These modules support I²C, RS232TTL, and USB, making them ideal for embedded systems.

Battery life depends directly on usage.
Up to 5 years in standby mode, approximately 8 days at a 1-second interval.
The new data logger version with a rechargeable battery lasts up to 25 years.

The RFID readers support two modes:

• SPC (Script Programmed Communication).
• DOC (Direct Online Communication).

There is a detailed presentation from the support team ("Bluetooth SPP Configurations rev002.pdf") that explains the process.

With the iID® HID converter, the device can also be operated as an HID keyboard.

Use the iID® Interface Configuration Tool:
Navigate to "i" → "Update" (see documentation for details).

Perform a BT reset. Detailed instructions can be found in the sales documentation:
"Bluetooth HID Configurations rev002.pdf".

Step 1: Check if the reader is already connected to another device.

Step 2: Check the Bluetooth LED or the Bluetooth symbol on the display. If the LED flashes or the symbol does not show three waves → the device is searching for a connection.

Step 3: On your end device, search for the reader name + serial number in the connection overview.

Step 4: If the device is already shown as paired:

• Remove pairing
• Reconnect device

Step 5: For the correct device settings, use the Interface Configuration Tool.

Step 6: If the connection still does not work:
Perform a Bluetooth reset using the Interface Configuration Tool.

According to the TELID®300 error code documentation, this code most likely indicates that the battery is empty.

Recommended: -30 °C to +25 °C.
Maximum operating range: up to +150 °C (special PEEK version).
Not suitable for use in acids or hazardous environments.

HF Transponders:

For HF transponders, DEMOsoft is sufficient for simple tasks. For mass initialization, we recommend INITtool. For complex or customized solutions, please contact us.

UHF Transponders:

For UHF transponders, you can use DEMOsoft to write to user memory for simple tasks. For full programming, you can use the EPC Programmer (Android), or contact us for a complete customized solution.

Basically, yes. Depending on the transponder type, data can be overwritten with our tools (DEMOsoft, INITtool, EPC Programmer).
You can also set transponders to read-only (fully or partially) to prevent overwriting.

Yes. Most transponders support this function.
Please let us know your transponder type so we can check compatibility.

HF (13.56 MHz, ISO14443/15693), UHF (EPC Gen2, ISO18000-6C), LEGIC, NFC, sensor-based RFID (TELID).

You can reach us by email at support@microsensys.de.

With the iID LAN Config Tool: Search via DHCP/manual, configure IP settings and ports, and perform updates.

Our general software can be found at microsensys.de/downloads.

For more information, please refer to the Installation Links section.

For paid software, please contact us by email at info@microsensys.de.

These are available in the Installation Links section.

These are available for download at microsensys.de/downloads or on the Microsensys GitHub page: Micro-Sensys GmbH · GitHub.

Select CDContent TELIDSoft at:
https://bit.ly/MssInstall_TELIDsoft

The available software and tools depend on the specific reader, as each reader may have different applications and areas of use. Most tools can be downloaded at microsensys.de/downloads or in the Installation Links section.